Refund and Returns Policy

Overview

At Ihram Care Essential, customer satisfaction is our priority. We ensure quality in every product, but we understand that issues may arise. Our return policy is designed to be fair for both you and us.

When Can You Return?

You are eligible for a return or exchange if:
✅ The product is defective or damaged upon arrival.
✅ You received the wrong item due to our mistake.

Return Process

1. Report the Issue – Contact us within 7 days of receiving your order via [email/WhatsApp] with your order details and clear photos of the issue.
2. Resolution Options – Depending on the issue, we offer:
   • Replacement: We send a new item at no extra cost.
   • Partial Refund: If the defect is minor and you choose to keep the item, we offer a discount/refund.
   • Full Refund: If the product is unusable due to defects, we issue a full refund after receiving the return.
3. Return Shipping:
   • If the issue is our mistake, we cover the return shipping cost.
   • If you simply change your mind, return shipping is at your expense, and we issue a store credit (not a refund).

Conditions for Returns

• Items must be unused and in original condition.
• Returns due to personal preference (size, color, or change of mind) are only eligible for store credit (not refunds).

Exceptions

🚫 No returns for used items unless proven defective.
🚫 Custom or personalized items are not returnable unless faulty.

By offering store credit instead of cash refunds for change-of-mind returns, we ensure fairness for both buyers and our business.

For any concerns, reach us at sebolista@gmail.com. We’re happy to assist!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Need help?

Contact us at sebolista@gmail.com for questions related to refunds and returns.